Frequently Asked Questions

Browse our frequently asked questions below to learn more about a subject, or use the search box to find a specific question.

Beats

What can I do with the beats I purchase?


When you purchase a beat from the beats page you are getting a lease for the beat. This means that you have full creative freedom to make an original song by recording vocal performances and additional elements over the instrumental and to edit the audio as you wish. You can also distribute and display your original recordings in any digital streaming platform, and distribute or sell physical copies of your original work as well.
Keep in mind that others can also contract to do the same in accordance with our Beat Lease Agreement.




What is a Beat Lease Agreement?


A Beat Lease Agreement is a legal document (i.e. a contract) that allows an artist to incorporate a producer’s instrumental beat into an original recording by the artist. This agreement states details like copyrights maintained by the producer, the ways in which you can distribute your music, and the time period in which the contract for the license is valid.
When you purchase a license for a beat we will send you the full contract in pdf format. Here we explain with more clarity the full details of our Beat Lease Agreement.




Do I have to pay royalties to you when I release a song using one of your beats?


No. Being artists ourselves, we understand how bothersome it can be to track and pay royalty splits to third parties; we respect and honor your creative independence, so any earnings you get from streaming and/or sync placements belong to you 100%. You also have full ownership over the master of your original recording, though it would be nice if you mentioned us on your song credits :).
You can learn more about royalty splits and copyrights in this guide by Indie Music Academy.




Can I purchase an exclusive licence for a beat?


Yes. For more information about exclusive licences please contact us or send us a direct message through our chat, we are more than happy to help you with any question.




I want to mix/master my music, do you provide these services?


Yes! We have a team of professional audio engineers prepared to take your recordings to industry standard quality. For detailed information hit us up with a message here. We´ll respond to you as soon as possible.




Can I get a custom beat?


We do offer custom beats. If you would like to get a beat tailored to your specific needs, get in touch with us via chat or email and we will be happy to help.





Payments

What online payment methods are accepted?


We accept all major credit cards and debit cards, including Visa, Mastercard, American Express, Discover, JCB and Diners. Additional payment options may be available in your specific location.




How do you protect my information?


We store your data on secure servers behind a robust firewall. This ensures that all your information is encrypted while using our website. In addition, all payment gateways offered by our website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.





Privacy

Is my information safe with you?


We recognize that your personal information is important to you and we take that responsibility seriously, so we take a few fundamental measures to keep your information safe when you use our services. With 24/7 security monitoring, HTTPS and SSL protection our website is always safe and secure. Furthermore, extensive hacker testing and DDoS protection make sure our site is secure and reliable. All user & customer information is encrypted. This means that no other parties can access this information. We never sell, transfer, or share any of your data related to our website services, and we do not provide this information to anyone unless explicitly required by law. For detailed information on this subject, please read our Privacy Policy.




How can I access, change or delete my personal information?


If you would like to access, review, correct, update, restrict or delete personal information that you have previously provided to us, or if you would like to receive an electronic copy of your personal information, you can make a request by contacting us at privacy@leche.media
Before carrying out your request, we will need to verify your identity for your safety. We will make every effort to comply with your request as soon as possible.




What type of information do you collect?


We collect personal information you provide to us, such as your name, address, email address, and financial data when you make a transaction on our website. We collect this information in various ways, one of them is through the use of cookies. A cookie is a small simple file that is sent along with pages of this website and stored by your browser. The information stored therein may be returned to our servers or to the servers of relevant third parties during a subsequent visit.
For a full description of the information that we collect, please refer to our Privacy Policy.




Why do you use cookies?


We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered members (users who own an account on our site); Some enable us To monitor and analyze the performance, operation and effectiveness of our site, which allows us to ensure our site is secure and safe to use.
A detailed explanation about how we use cookies can be found on our Cookie Policy.




How can I disable cookies?


When a user first visits our site, only essential cookies and scripts are loaded. A cookie notification banner is shown, allowing you to either approve all cookie types by clicking Accept, or to allow only specific types by clicking the Settings button to manage your preferences.
It’s important to note that restricting or disabling the use of cookies can limit the functionality of our site(s), or prevent them from working correctly altogether. Besides managing your cookie preferences through our cookie notification settings, there are several methods to disable cookies globally. The following links explain how to access cookie settings in various popular browsers:





Shipping & Orders

How long will my order take to arrive?


Usually, we will give you an estimated delivery date on checkout or in your order confirmation email. Standard delivery generally arrives between 12-20 business days from the shipped date. Express delivery usually arrives within 2-3 business days. Please keep in mind that shipping may be delayed due to external circumstances such as COVID.




How do I track my order status?


When you successfully place an order, a confirmation email will be sent to your email address. Once your order has been fully processed and shipped from one of our warehouses, you will receive a second email with your tracking information as well as instructions on how to check for updates on the status of your delivery.




Which carriers do you use for delivery?


The carriers that may be used are FedEx, DHL, UPS, USPS, Latvijas Pasts, LSO, DPD, and others depending on your location.




Do you offer free shipping?


Depending on your order and your location you may be eligible for free shipping. If not, any shipping costs will be stated clearly on your checkout page. In this case, you may be able to decide between standard or express delivery depending on your delivery address.
If you wish to know more about our shipping procedures, please refer to our Shipping Policy.




Can I get a refund for a defective product?


Yes, we hold ourselves responsible for any damaged products you get or if the product you ordered is different from what you received. If you are in this situation, please contact us immediately at support@shop.leche.media so that we can assist you accordingly.
Also, make sure to read our Refund Policy to learn more about the procedures to be taken when returning or exchanging an item.





Contact Us

Is there something we missed?


If you can’t find what you’re looking for in this FAQ, do not hesitate to reach out to us at contact@leche.media, or leave us a direct message.





Accounts & Subcriptions

How do I customize my profile?


You can customize your account profile by clicking the circular icon on the header menu of the website (here you can log in or sign up if you are not already a member). When logged in, just click on your profile picture to open your account’s menu and navigate through the different options to edit them.




How do I cancel my newsletter subscription?


If you want to opt out of our newsletter, you can unsubscribe at any time by using the unsubscribe link provided in the footer of any of your newsletter emails.